Store Policy

Customer Care

Your experience of shopping with Safa and using our products is the core focus of what we do. For that reason, we aim to make our online store as straightforward as possible, and ensure that the after-care, once you’ve purchased our products, is second to none.

If you meet the minimum of $150, we’ll ship your order to you -- wherever you are in the world -- for free. Better yet, we guarantee that our products reach you in perfect condition, and will offer you a discount on your next order if they don’t.

Finally, each of our products comes with a 2-year full warranty. This is a guarantee that nothing will go wrong with our goods. If the worst happens, we’ll make it right.

Privacy & Safety

We collect some user information in the form of cookies. These allow us to tailor your experience of our website to your needs, and only store them as long as is necessary for that purpose.

Our entire website is encrypted with an SSL certificate, meaning any data you share during transactions is 100% protected from third parties.

Payment Methods

- Major Credit / Debit Cards
- PayPal
- Bank Wire
- Klarna

Shipping & Returns

Return & Exchange Policy

WE OFFER A 30-DAY FREE RETURN POLICY, MEANING YOU CAN RETURN ANY OF OUR PRODUCTS WITHIN A MONTH FOR A FULL REFUND.

EVERY ORDER ALSO COMES WITH A FULL 2-YEAR WARRANTY. IF ANYTHING BREAKS OR MALFUNCTIONS WITH YOUR GOODS WITHIN 24 MONTHS, WE’LL MAKE IT RIGHT.

Shipping

SAFA’S MAIN FACTORY IS BASED IN FULDA, GERMANY, BUT WE OFFER FREE SHIPPING WORLDWIDE FOR ORDERS OVER $150.00. THIS IS INCLUSIVE OF PROMOTIONAL PRICES.

THE MAJORITY OF OUR ORDERS ARE EXPECTED TO ARRIVE 10 WORKING DAYS AFTER THE ORDER IS MADE. THIS MAY DIFFER DEPENDING ON LOCAL DELIVERY ROUTES AND RESTRICTIONS, AND DURING BUSY TIMES OF THE YEAR.

ALL OUR PRODUCTS ARE PACKAGED WITH SAFETY IN MIND, SO THEY’LL ARRIVE WITH YOU IN PERFECT CONDITION, NO MATTER HOW TURBULENT THE JOURNEY.

Customer Service
contact :

suhadagroup@yahoo.com